Terms & condition

Terms & Conditions

The website thechocolateconnections.com is owned and operated by The Chocolate Connections. Product images are shown are indicative in nature. Any product ordered by the customer is not available for the delivery on the requested delivery date & address may be substituted for the next best flavour, shape & design of equal or more value. We will attempt the delivery of products only once. In case the delivery is not been done during the attempt, the customer will still be charged for the order & no redelivery will be possible.
We will not consider ourselves bond with you under any given situation.
Deliveries via courier services cannot be delivered on specific date & time.
By accessing our website, you the user, agree to terms and conditions we set out here. These terms and conditions may change at our discretion any time, and without notice. All orders and purchases made through this site are place also governed by these terms and conditions.
Use of and orders placed on this website are governed by the laws and courts of the province of Maharashtra, and by the applicable laws of India. The user is also responsible for complying with these laws.
We may correct errors or inaccuracies and change or update information on this website at any time without notice, including prices and item availability. All sizes and weights quoted are approximate. All prices listed are in INR and all charges will be processed in Rupees.  All prices listed on this site are subject to confirmation.  You agree to pay all charges payable for your order.  We reserve the right to limit the quantity of items that you may buy.  We also reserve the right to cancel orders at our discretion.
We will use commercially reasonable efforts to deliver items as quickly as possible, and within any time indicated.  However, we are not responsible for delivery delays beyond our control.  We will endeavor to notify users if delivery is delayed.  All items are delivered by a third party, and delivery is governed by their shipping contracts.  We reserve the right not to ship to certain addresses.

Copyright Considerations

All textural and graphic content on this site, its organization and presentation, and our organization and domain name are our property, and are therefore copyrighted by us.  The materials on this site may not be copied, reproduced, posted, or republished in anyway.  They may be downloaded, displayed, or printed by the user for non-commercial and lawful personal use only.  Otherwise, the republication or use of these materials on any other website without prior written consent from us is prohibited, and all rights are reserved.
The trademarks, logos, and service marks displayed on this site are registered and unregistered trademarks of The Chocolate Connections., and so your own use of them is prohibited.
Images of people used on this site are used with permission or in accordance with applicable law.  Reuse of them without permission may violate the privacy and publication rights of those persons.

Our Liability

This website should be accessed and used at your own risk.  Though reasonable efforts have been made to ensure the website is current and contains no inaccuracies or errors, no guarantees are made that the website’s content will be error-free, accurate, complete or current at all or any times.  When a mistake is noticed, we will correct it as soon as possible and make reasonable efforts to notify affected users.  This may mean that orders not yet shipped may be cancelled.
We are not responsible for lost, incomplete, illegible, misdirected or stolen messages or mail, unavailable connections, failed, incomplete, garbled, or delayed transmissions, online failures, hardware, software, or other technical malfunctions or disturbances, whether or not these circumstances affect, disrupt, or corrupt communications. 

Privacy & Security

We consider it a special privilege to serve our customers, and we have the utmost respect for your privacy. All information given to us for your order will never be given to other companies for any reason. Our site uses 1024-bit industry standard SSL (Secure Sockets Layer) encryption for state of the art security when you place orders online.
  1. Terms
By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.
2. Use License
a. Permission is granted to temporarily download one copy of the materials (information or software) on The Chocolate Connections' web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
  1. modify or copy the materials;   
  2.  use the materials for any commercial purpose, or for any public display (commercial or non-commercial);   
  3.  attempt to decompile or reverse engineer any software contained on The Chocolate Connections’ web site;
  4.  remove any copyright or other proprietary notations from the materials; or   
  5.  transfer the materials to another person or "mirror" the materials on any other server.
b. This license shall automatically terminate if you violate any of these restrictions and may be terminated by The Chocolate Connections at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Disclaimer
The materials on The Chocolate Connections’ web site are provided "as is". The Chocolate Connections make no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, The Chocolate Connections does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

4. Limitation
In no event shall The Chocolate Connections. or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on The Chocolate Connections’ Internet site, even if The Chocolate Connections or a The Chocolate Connections authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5. Revisions and Errata
The materials appearing on The Chocolate Connections’ web site could include technical, typographical, or photographic errors. The Chocolate Connections does not warrant that any of the materials on its web site are accurate, complete, or current. The Chocolate Connections may make changes to the materials contained on its web site at any time without notice. The Chocolate Connections does not, however, make any commitment to update the materials.

6. Links
The Chocolate Connections has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by The Chocolate Connections of the site. Use of any such linked web site is at the user's own risk.

7. Site Terms of Use Modifications
The Chocolate Connections may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

8. Governing Law
Any claim relating to The Chocolate Connections’ web site shall be governed by the laws of the State of Maharashtra without regard to its conflict of law provisions.
Privacy Policy
Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.
• Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
• We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
• We will only retain personal information as long as necessary for the fulfillment of those purposes.
• We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
• Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
• We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
• We will make readily available to customers information about our policies and practices relating to the management of personal information.
We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

General Disclaimers
1.  Because our chocolates are handmade, no two pieces are exactly the same i.e. number of chocolates per box may vary slightly based on weight of the individual pieces.
2.  Products have been manufactured on shared equipment that processes peanuts, tree nuts, milk, soybeans, and wheat.
3.  We cannot verify that any of our products are gluten free.

If you are not completely satisfied with your purchase, notify The Chocolate Connections’ Customer Support within 24 hours and we will send replacement product at no additional charge.
**Guarantee is null and void if customer chooses not to use the Expedited Shipping + "Keep it Cool" shipping package for chocolates going to warm weather destinations.